Revenue Cycle Informaticist

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Revenue Cycle Informaticist oversees the implementation, training, evaluation, optimization and
maintenance of all assigned revenue cycle initiatives for CommonSpirit Health. The position provides
support to staff, vendor partners, and end users by facilitating collaboration between CommonSpirit
Information Technology staff, clinical and application support teams, vendors, end users and subject
matter experts, and the broader revenue cycle organization. This person is adept at connecting
operational processes with technical tools, workflows and capabilities to drive outcomes. The Revenue
Cycle Informaticist will generate documentation supporting the various initiatives, systems, and processes
in the Revenue Cycle department. The Revenue Cycle Informaticist will define, capture and facilitate
prioritization of pre- and post-implementation enhancement requests and issues. The Revenue Cycle
Informaticist will partner with Revenue Cycle Application and Operations Analysts to identify positive and
negative performance trends in CommonSpirit tools and processes and in our third-party business
partners’ performance. This role will work extensively with CommonSpirit Health market leaders,
business partners, and CommonSpirit Health System colleagues.

*This is a Remote Opportunity

Job Description:

Provide subject matter expertise to create high performing revenue cycle for CommonSpirit
Health:

• Provide subject matter expertise encompassing end-to-end functions of Revenue Cycle
• Implement and support the strategic plans, goals, and objectives for the CommonSpirit
  Health revenue cycle that promote leading practices
• Apply leadership and governance to EMR system optimization requests process and system
  upgrades
• Works directly with CommonSpirit IT, clinical, and non-clinical stakeholders on Revenue Cycle
  systems and workflows issues/requests/enhancements
• Influence and support the revision to the standardized policies and procedures and institute
  changes to streamline operations, improve consumer experience, and enhance revenue,
  while remaining compliant with applicable regulations.

Applied Knowledge:

• Applies comprehensive knowledge of revenue cycle best practices and system capabilities to
  refine, improve market performance, and consumer experience
• Studies industry best practice to bring insight and fresh perspective to CommonSpirit Health’s
  approach to revenue cycle
• Collaborates with IT to evaluate system upgrades and works with partners to effectively
  determine impact of new functionality on workflow from the upgrade.

Influence and collaboration with stakeholders:

• Collaboratively facilitate Revenue Cycle improvement strategies toward best practice based
  on industry benchmarks and system capability
• Improves team performance by chairing user groups, providing feedback, and assisting in
  obstacle avoidance
• Utilize and make data-backed decisions to define improvement opportunities
• Reports progress and evaluates results on an ongoing basis.

Third-party revenue cycle partners system optimization and integration:

• 
  Collaborate with stakeholders and vendor partners to generate ideas, document strategies,
  and make recommendations for change
• Actively participate in the planning for vendor implementations and system enhancements
• Lead cross vendor revenue cycle collaborations to include account research, root cause
  analysis, identifying process deficiencies, and establishing recommendations for future
  optimizations.

Other duties as assigned:

• At CommonSpirit Health, we expect all our employees to live the values of Compassion, Inclusion,
  Integrity, Excellence, and Collaboration with a Vision of: A healthier future for all – inspired by
  faith, driven by innovation, and powered by our humanity.
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of CommonSpirit Health.

Experience (preferred)

• Bachelors degree in business administration, economics, finance, accounting, healthcare
• At least 5 years directly related healthcare financial experience with a minimum of 3 years of
  revenue cycle management or support in a hospital setting.
• EHR technical build / administrative or operational experience in Epic with certifications as
  applicable. Other EHR experience considered.
• Experience with root cause analysis techniques and lean processes
• Expert ability to connect, document, and share operational and technical requirements,
  workflows and concepts with all levels/types of stakeholders
• Capable meeting facilitator, both in-person and virtually
• Must be a strategic thinker and insightful decision maker with ability to analyze and solve
  problems and have demonstrated leadership skills including the ability to direct changes to
  existing routines or practices to meet changing organizational needs.
• Successful candidate will have a record of accomplishment in building durable working
  relationships in a matrix organization enhancing the physician and clinical department experience
  by developing and implementing streamlined, customer-friendly revenue cycle processes.
• Must have excellent written, oral, and interpersonal communication and relationship
  development skills to educate and interact with all levels of professionals.