Principal Systems Engineer

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

• Develops organizational policies, standards, and guidelines for methods and tools. Sets direction and leads in the introduction and use of techniques, methodologies and tools, to match overall business requirements, ensuring consistency across all user groups.
• Leads the development of organizational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies, standards and processes.
• Experience building new environments for an internal enterprise application in a large scale environment covering engineering and architecture disciplines.
• Sets the release policy for the organization in the context of both development and production/operations. Ensures that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities. Provides authorization for critical release activity and point of escalation.
• Maintain primary responsibility for strategic planning, technical roadmap development,capacity planning, budget forecasting, standards and architecture.
• Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership.
• Perform project resourcing, oversight and management.
• In conjunction with the Director and/or Manager, coaches the team on personal development and develops training strategies and schedules.
• Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for a program's overall success.
• Must have strong skills related to Tier 1 and 2 storage technologies from EMC, HP, IBM,Pure and Netapp. Knowledge of Brocade and Cisco fiber channel technologies is mandatory. This position will be part of a team that will provide operational support as well as participate in some project activities.
• Identify automation opportunities and implement scripted solutions.
• Serves as an escalation point for complex requests and issues.
• Provide overall ownership of the Change Management process for the System Engineer team.
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
• Act as primary conduit to oversee support efforts between System Engineering and other CommonSpirit Health teams, and provide escalation and resolution functions when necessary.
• Schedule and manage all performance tuning and troubleshooting efforts.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
• Provide overall technical ownership for all support and project issues and responsibilities within the System Engineering teams.
• Design, implement and maintain a comprehensive monitoring and alerting process across all Technology Infrastructure platforms.
• Utilize standard tools and methodology to develop systems and support performance metrics.
• Demonstrate comprehensive knowledge & expertise with CommonSpirit business processes and routines.
• Perform crisis management during high-severity operational incidents.
• Perform meeting facilitation for staff, operational support and project meetings. Act as the primary lead.
• Complete assignments as required by the Director / Manager and work effectively with all levels of leadership.
• May require on-call coverage responsibilities.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Minimum Qualifications

• BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
• Minimum of 10 years of professional IT experience in an IT technical or infrastructure field is required, with healthcare industry experience strongly desired.
• 8+ years Storage experience (Netapp/Pure/EMC) is required.
• 8+ years of FC switching experience (Brocade/Cisco) and block based storage protocols (FC,ISCSI)
• 8+ years experience with NAS protocols (NFS/SMB) and configuration
• 5+ years experience with large complex environments is required.
• 5+ years of experience leading a team.
• 3+ years of experience with VMware required
• 3+ years of experience with Ansible playbooks/roles, REST/API, JSON , Powershell
• Working knowledge of the Nasuni platform and Komprise solution.
• Working knowledge of Azure Blob storage and GCP storage buckets