IT EPIC Sr PB Application Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Designs, builds, tests, implements, and supports information technology solutions to meet operational and clinical needs.

Also, provides consultation for program design, coding, testing, debugging and documentation.

Understands system options and configurations completely and can suggest and lead teams through decisions on the best way to configure and utilize the system.

Analyzes, designs, and makes recommendations to improve existing systems and/or methods, and provide written, detailed reports.

Creates thorough system design and build documentation.  

Collaborates with other analysts, staff, vendors, and leadership. 

Translate high-level business requirements to detailed technical designs/documentation.

Leads large/complex projects or initiatives.

Supports/maintains day-to-day existing functionality/programs/applications including ancillary systems support.

Coordinates all phases of a system optimization or upgrade project and provides production services, such as recommending improvements to strategy, system usage and process through the application of business and technology skill sets. Supports continued system maintenance and optimization.

Serves as resource and advocate for assigned user group(s). Assists with a variety of related projects and staff education on an ad hoc basis. Provide solutions for application issues and complex support for trouble shooting difficult situations. Acts as the group resources for complex issues needing resolution. Mentors other analysts on troubleshooting issues of intermediate to advanced complexity and creating system design solutions.

Performs advanced system analysis and troubleshooting to implement new functionality/programs/applications, and to analyze/research vendor release notes and documentation; understanding complete end-to-end system integration.

Identifies and manages new system specifications or user services and coordination of installations.

Assesses assigned user areas for efficiencies and effectiveness. Evaluates alternative services and technology solutions on an ongoing basis and assures cost-effective solutions. Responsible for providing systems support. Ability to coordinate various systems.

Coordinates the preparation of departmental and interdepartmental policies and procedures, job functions, operating procedures, manuals, and system documentation. Performs advanced analysis using databases and data reporting tools.

Maintains complete and up-to-date project documentation for all assigned projects. Meeting with department heads on a routine basis to identify and prioritize their needs.

Works closely with customers to document requirements and communicate effectively with customers and peers to implement changes.

Facilitates performance improvement for the effective use of information technology. Assists in identifying any barriers to adoption of clinical practice. Supports business/clinical operations with clinical and financial end users. Analyze the functionality of system and how it fits or not with operations; The ability to troubleshoot basic problems and recommend and take appropriate action as required.

On-call coverage (after business hours and weekends) is sometimes required, on a rotational basis or as-needed, if circumstances warrant.

Some travel required, both locally and overnight.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Bachelor’s degree in related field; 4 years of equivalent experience may be considered in lieu of Bachelor's degree.

3 years working with systems analysis programming/design

5 years of additional relevant experience: application support, implementation or development experience with applications in a hospital or medical related industry is required. 

Demonstrated innovative and creative Epic solutions.

Works at the highest technical level of all phases of applications, systems analysis and programming activities.

Demonstrated excellence in oral and written communication.

Comprehensive knowledge of healthcare operations required

EPIC certification for the area in which you support is required

Ongoing maintenance of Epic certification(s) required.

Strong business or clinical acumen Strong communication, presentation, interpersonal, and rapport-building skills. 

Able to get things done and escalate issues to the decision-makers as necessary 

Exceptional organizational skills with ability to handle multiple projects, multiple (and sometimes conflicting) priorities and adapt to change 

Strong customer service skills required 

Strong analytical skills, detail orientation, ability to troubleshoot, be proactive. 

Demonstrates qualities of assertiveness, a high sense of urgency, initiative (selfstarter), effective communication skills including presentation skills, facilitation skills, and a positive attitude.