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EPIC Trainer Program Manager - Physician Enterprise

CommonSpirit Health Englewood, Colorado
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The posted compensation range of $38.81 - $56.28 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-390101 Employment Type Full Time Department Physician Enterprise Hours/Pay Period 80 Shift Day Weekly Schedule 8:00am - 5:00pm Remote Yes Category Accounting and Finance
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Responsibilities
JOB SUMMARY / PURPOSE
This role is crucial in supporting the successful implementation and ongoing utilization of the Epic Gold application within CommonSpirit Health. The Physician Enterprise (PE) Revenue Cycle Management (RCM) Training Coordinator will be responsible for the development, creation, and delivery of comprehensive training materials and programs, ensuring effective knowledge transfer to diverse stakeholder groups. This includes designing and delivering engaging training content, coordinating training organization, and tracking learning effectiveness. Effective communication and organizational skills are essential. Moderate travel may be required to support training activities at various locations. Effective and weekly communication training updates for downstream PE RCM and stakeholder teams to include Finance and Operations learning effectiveness. Development and implementation of training plans for the Epic Gold implementation and post GO LIVE. This includes module training development, content creation and management, training coordination and organization as well as stakeholder communication and super user support.
ESSENTIAL KEY JOB RESPONSIBILITIES
Provide leadership and oversight for the PE RCM Epic Gold implementation and Post GO LIVE support including goal setting, training/development, communication, and effective measurement of the project. Stakeholders and partners include National leadership, market leadership and super users for all teams and users to learn and succeed in current roles. Creation of documentation, along with the training leads, for reference and decisions.
Design, develop, and deliver engaging training materials for the Epic Gold application, catering to various learning styles and technical proficiency levels. This includes creating and maintaining training curricula, job aids, quick reference guides, and other supporting documentation. Develop and implement effective communication strategies to keep stakeholders PE RCM, Finance, Operations, and Super User teams) informed about training opportunities, updates, and relevant information. This includes proactively identifying communication needs and developing tailored solutions.
Assist in the organization and coordination of activities for Super User teams, providing them with the necessary resources and support to effectively champion the Epic Gold application within their respective departments. This may include scheduling meetings, coordinating training sessions, and facilitating communication between Super User teams and other stakeholders. Manage the logistical aspects of training programs, including scheduling, venue booking, equipment procurement, and participant registration. Track training attendance and completion rates.
Develop and implement methods to measure and report on the effectiveness of training programs. Analyze data to identify areas for improvement and make recommendations for enhancing training content and delivery.

Qualifications

Required Education and Experience

  • Bachelor’s Degree in related field, experience with Epic or similar applications, proven record of training development and strong written
    and verbal skills. This candidate should possess at least five years of related healthcare work experience (including system and implementation
    knowledge) that demonstrates attainment of the requisite job knowledge skills/abilities.
  • An equivalent combination of education and experience that demonstrates attainment of the required knowledge, skills, and abilities to perform the essential functions of the position may be substituted for two years of the education requirement (associate degree in related field required).

Required Licensure and Certifications

  • Epic certification in training or learning management certification

Required Minimum Knowledge, Skills, Abilities and Training

  • Familiarity with physician or professional services billing is preferred.
  • Strong business acumen and communication skills to include presentation, interpersonal, and rapport-building skills.
  • Ability to complete tasks and escalate issues to the stakeholders and decision-makers, as necessary.
  • Exceptional organizational skills with ability to manage multiple projects, multiple (and sometimes conflicting) priorities and adapt to change.
  • Effective communication skills required.
  • Strong analytical skills, detail orientation, ability to troubleshoot, and initiative-taking.
  • Demonstrates qualities of assertiveness, a high sense of urgency, initiative (initiative-taker), effective communication skills including presentation skills, facilitation skills, and a positive attitude.
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.