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Manager Volunteer Services

CHI Health Mercy Council Bluffs Council Bluffs, Iowa
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The posted compensation range of $27.70 - $40.17 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-384681 Employment Type Full Time Department Volunteer Services Hours/Pay Period 80 Shift Day Weekly Schedule 8-5 Remote No Category Volunteer Services
Overview

At CHI Health Mercy Council Bluffs patients are at the heart of our care. Our campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care surgery maternity cancer care and diagnostic imaging.

This position contributes to the mission and vision of CHI Health, Midwest Division CommonSpirit Health.  This manager provides strategic direction, program development and day-to-day operations management of Volunteer Services, Guest Services and Community Benefit.  Additionally, the incumbent provides expert consultation for community-hospital integration efforts to the Senior Leadership Teams at their location(s).


Responsibilities

Manager Volunteer Services

Location: Mercy Hospital, Council Bluffs, IA

  1. Manages all operational and fiscal activities for Volunteer Services, Gift Shop, Guest Services and grants.
  2. Develops effective and innovative recruiting, placement, and recognition strategies to ensure an adequate cohort of volunteers is available to staff new and existing service areas.
  3. Researches, analyzes and presents information gathered from diverse sources to develop new proposals and initiatives promoting volunteer and guest service development.  Leads the development, integration, and execution of successful, innovative programs for staff and volunteers.
  4. Uses established and best practice methods to select, orient and on-board new employees and volunteers. Supervises paid staff and volunteers, conducts performance reviews and initiates disciplinary action as appropriate. 
  5. Monitors and analyzes program development and implementation.  Reviews relevant documents and reports. Identifies problems and issues to be addressed and proposes corrective actions.  Works collaboratively with relevant parties to solve problems, identify solutions and track follow-up actions.
  6. Serves as an effective leader, communicator and educator.  Creates developmental opportunities for direct reports by establishing goals, coaching and mentoring.
  7. Responsible for leading communication efforts to promote positive working relationships between Volunteer and Guest Services and campus departments, service lines and the community.
  8. Undertakes community outreach activities and develops a framework for coordination of campus-community outreach programs.  Maintains and initiates affiliations with community organizations, businesses and schools.  Participates in local, state and national health care organizations.  Serves in non-profit boards and civic groups to address health care delivery and community health needs.
  9. Provides expert consultation for community outreach, community-hospital integrations, and volunteer and guest services as requested by any member of senior management.
  10. Develops departmental and hospital policy based on review and analysis of issues, trends and best practices.  Responsible for ensuring that department activities are in compliance with all governmental and regulatory standards and requirements. 
  11. Performs other duties as assigned.

Qualifications

Bachelor's Degree or 3 years leadership experience

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.