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Patient Access Rep II

St Joseph Health College Station, Texas
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The posted compensation range of $12.10 - $17.09 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-429465 Employment Type Full Time Department Orthopedic Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday (8:00am-5:00pm) Remote No Category Administrative and Clerical

Job Summary and Responsibilities

This position is responsible for identifying and collecting patient financial obligation for the duration of stay as  well as verifying the eligibility/benefits information for the patient's visit. This position will also determine  eligibility for the hospital's various financial assistance programs.

Performs collection functions and financial assistance for payment methods

Conducts interviews with patients and/or family members

Collect and/or negotiate point of service payments or link to financial assistance programs

Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff

Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible,  coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures

Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures

Review patient account summaries of unbilled charges, billing, payments, and collection activities

Obtain all forms required for patients potentially qualifying for financial assistance

Review and monitor accounts for inpatients and initiate proper action

Ensures payors are listed accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payors listed on an account.

Process patient accounts and deploy established policies to resolve insurance issues with patient accounts  with/without supervision i.e. conference calls with employer, payor and physician office staff

Initiate pre‐cert for in‐house patients when required, obtaining pre‐certification reference number, approved  length of stay, and utilization review company contact person and telephone number


Job Requirements

Education & Experience

High School Diploma/GED

1 Year of experience preferred

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.