Urology Triage RN

CHI Memorial Urology Associates Holtzclaw

CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs

Employee Assistance Program (EAP) for you and your family

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 

Adoption Assistance

Paid Time Off (PTO) 

Tuition Assistance for career growth and development

Matching Retirement Programs

Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

The Triage RN is responsible for providing telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients. 

Essential Key Job Responsibilities

• Perform telephone triage for patients calling their provider with certain symptomology, assessing needs, giving appropriate clinical dispositions based on established protocols
• Facilitates access to primary care providers, specialists, health care facilities and community resources
• Provides education to patients regarding immediate care advice, chronic disease management, and preventive health care maintenance
• Adapts communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds
• Ability to multi-task, utilizing interview/communication skills, critical thinking and problem solving skills to level of licensure, while performing data entry
• Utilized electronic decision support tools and electronic health record (EMR) to document all information, which incorporates excellent computer and typing skills, and the ability to navigate multiple applications concurrently
• Documents all encounters, according to CHI Memorial Mountain Management/CHI Memorial Medical Group standards for medical, legal, and statistical purposes
• Ability to work within protocols approved by CHI Memorial Mountain Management/CHI Memorial Medical Group to provide information to patients and consumers
• Accepts inbound calls from patients, pharmacies and other healthcare entities
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources
• Ability to follow medication refill protocols and act accordingly to those protocols
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate clinic metrics.
• Other duties as assigned.

Required Education and Experience
Graduate of an accredited school of Nursing.

Required Licensure and Certifications
Current RN license from the states of either Tennessee or Georgia, or compact state licensing board.