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Physician Liaison

Chattanooga Heart Institute Chattanooga, Tennessee
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The posted compensation range of $20.62 - $28.35 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-417503 Employment Type Full Time Department Cardiology Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday Remote No Category Clinical Informatics

Responsibilities

Job Summary:

Acts as first point of contact for providers for application implementations, upgrades and support for employed and affiliate providers.  Assists with testing systems and applications before implementation into production.  Troubleshoots and reports system and application issues for providers communicating back with resolutions.  Educates providers on system functionality and capability through at-the-elbow support.

Essential Responsibilities:

Provides level 1 and 2 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.

Responsible for rounding daily:  Anticipate, understand and respond to provider needs.

  • Works with providers on adoption and optimization of applications.
  • Escalate issues as necessary to the Service Desk and/or Supervisor.
  • Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.
  • Develops and maintains professional relationships with providers.
  • Provides primary support to physicians, and at times support to super user groups/clinics.
  • Evaluates IT application updates and revisions, cascading information to providers.
  • Assists with performing application changes as trained and applicable.
  • Promotes use of information technology with physicians.
  • Provider communication between physicians and IT.
  • Pro-actively identifies and evaluates provider need related to IT and IT resources.
  • Provide one-on-one training and ongoing system optimization training.
  • Pro-actively ensures physician devices (hardware) and applications are functioning properly.
  • Supports standardization of documentation and the integration of applicable standards of practice.
  • Responsible for identifying and communicating training material needs.
  • Responsible for weekly status reports.
  • Responsible for opening and managing tickets on behalf of the providers.
  • Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems.
  • Works as physician advocate with IT and site leadership.

Qualifications

Education/Experience:

  • Associates Degree in related discipline.
  • Two or more years' experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user.
  • May substitute an equivalent combination of education and experience
Overview

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.