Patient Access Rep Lead - Clinic

Job Summary and Responsibilities
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Works with Management to evaluate staffing and scheduling; Provides guidance and leadership to staff in the implementation of existing and new departmental policies and procedures, especially as they relate to handling of patients in compliance with EMTALA, HIPAA, and other PAS regulations; Ensures staff adheres to and complies with established policies and procedures, informs management of any violation of said policies
• Utilizes effective communication and interaction skills with patients, staff, physicians, insurance companies, and other hospital personnel (i.e. business office, Information Systems, third party payers, Medical Records) to prevent potential problems and to resolve existing ones; handles investigation of problems or issues raised by staff, customers, or management
• Manages workload through effective communication, ensuring technical and operational problems are documented and appropriate action is taken to process the workload in an equitable manner
• Provides accurate departmental reports as requested, ensuring timely and accurate information is disseminated to co‐workers and management levels as appropriate, summarizing problems and solutions
• Reviews collection processes as a means of enhancing service and increasing collections
• Identifies performance opportunities at the time they occur, Provides feedback to the employee(s) in a timely manner, and communicates this information to management; identifies potential quality and efficiency improvements

Job RequirementsRequired

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• Three (3) years of related experience, upon hire
• None, upon hire

Where You'll Work
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.