Mkt Director Operational Excellence

Serves as an internal consultant to management, staff, and physicians in the areas of process improvement, organizational development, change management, performance monitoring, and statistical analysis. Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, PDSA/PDCA, etc. Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts. Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability. Provides direction, mentoring, coaching, and coordination of performance improvement staff based on site.

This Market Director will support our Brazos Valley and East Texas rural markets.

Essential Functions:

Analyzes all assigned areas of operations for potential improvement opportunities and makes applicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality. Identification of opportunities and recommendations for change are developed in conjunction with applicable management, staff, and physicians to obtain their operational expertise.

Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts, focusing on better healthcare value and quality, to include the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability.

Serves as a technical advisor and internal consultant to all hospital management, staff, and physicians on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.

Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, cost, etc., using available information systems data. Where other data is necessary but not readily available, will design and implement appropriate data collection. Uses data from appropriate external sources, including comparative databases.

Applies appropriate change management methods to promote implementation of change. Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops. Identify and work to remove barriers that slow or prevent the successful attainment of process improvements.

Identifies project risks in a timely manner, and escalates risks as needed to project sponsors to that projects remain timely.

Provide project status updates, feedback, and appropriate reporting on selected projects through a project tracking system and management/project reviews. Document the results and value of projects, and submit other documentation as may be required.

Works with Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities, as well as to identify, share, and leverage best practices with organizational stakeholders.

Develops and implements communication and education/training plans to facilitate the dissemination of knowledge of process improvement and systems thinking strategies, tools, and practices across the organization. Provides direction, coordination, mentoring, and coaching of performance improvement staff based on site, in keeping with direction from the Division Director for Performance Excellence.

As a member of the general management team at the base location, insures that all local management issues are communicated as appropriate to Performance Excellence staff at the base location.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education:

Bachelor's of Nursing (BSN) required

Master's Preferred

Required:

Minimum of four (4) years in a healthcare environment is required.

Minimum of three (3) years of management/leadership experience is required in a similar role.

Minimum of three (3) years’ experience required in Lean or Lean Six Sigma deployment in a healthcare environment.

Preferred:

Training in Lean, Lean Six Sigma, PDSA/PDCA, and similar improvement methodologies, as typically associated with certification in one or more of those methodologies at the black belt or master black belt level.

Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred

Experience is preferred in the deployment of process changes, process integration, and new policies and procedures.

Required Knowledge, Skills, Abilities and Training:

Working knowledge of microcomputer applications including Word, Excel, Outlook, PowerPoint, and Visio.

#LI-CHI

St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.