Manager Clinic Practice II

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be specialty or multi-specialty environment.

1. Manage clinic staff on day-to-day operations.

2. Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

4. Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

5. Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

7. Work with Regional Director to develop and implement performance goals and objectives.

8. Assist Regional Director with implementation and development of long-range plans.

9. Monitor payroll system to control time management.

10. Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.

11. Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

12. Act as the liaison between the practice and Central Billing Office.

13. Perform other duties as assigned.

Required Education and Experience

High School diploma or equivalent required.

1-2 years of progressively responsible experience in a clinic setting or equivalent supervisory experience in any industry.

Preferred Education and Experience
Associate degree in healthcare, business, or related discipline preferred.

Experience in a healthcare setting, including clinical training or oversight of billing or revenue cycle process.

St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.