VP Patient Care Services, CNO

As our Vice President (VP) of Patient Care Services at CHI St. Francis Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health,  you’ll ensure our patient care experience is the best it can be! You will lead our patient care team and make changes based on analyzed data, feedback, and your healthcare experience. The projects you’ll oversee and support are long-term projects that require patience and endurance to get them across the finish line. 

The goal in this role is to provide client-centered outcomes. You will use a variety of avenues to gather data and feedback to meet this goal, including regular patient rounding to obtain feedback directly from patients. You'll also work closely with our community partners to be sure we are providing solutions that impact the community's overall health for the better. 

As a champion for patient experience improvements, you'll need to build and maintain relationships with other executives on our leadership team and our campus' staff.  You'll build trust in our leaders and staff by communicating effectively. Your success in this role comes from your enthusiasm to improve services, your well-rounded nursing background, and your excellent communication skills. 

• You’ll lead and manage a team of Patient Care Services professionals, who represent a variety of nursing specialties, to be able to collaborate and provide innovative patient care solutions. 
• This role requires thorough research and analysis to carry out the best patient care services improvements. You’ll evaluate services based on national standards, patient and employee feedback, and our mission and values to make strategic improvements. 
• You’ll collaborate with and leverage the expertise of your staff and your peers across the facility, building solutions that work across multiple departments and disciplines. You’ll often work with outside vendors who provide technical or other services as part of our overall patient care experience to provide feedback, request necessary changes, and negotiate. 
• Community support is a foundation of our success, so this role includes a philanthropic component. You’ll need to be great at building relationships and representing the facility in the community. 
• As a bridge between executive and department leadership, you’ll be advocating for any necessary changes and resources needed. 
• Be a change agent. Change is inevitable when the Patient Care Services team takes on a project. Our projects touch many people, so we cannot make a change and hope everyone accepts it. We need an effective change agent who can help build buy-in and roll out changes strategically and effectively. 

Required Education and Experience

Sys/Div/Mkt/Local Vice President – Required Master’s or Post Graduate Degree

Required Licensure and Certifications

Active RN licensure in the state of Minnesota or nurse licensure compact (license must be in state of residence)

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