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Communications Operator

CHI St Alexius Bismarck Bismarck, North Dakota
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The posted compensation range of $15.00 - $19.82 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-408315 Employment Type Full Time Department Safety Hours/Pay Period 80 Shift Day Weekly Schedule 8 am - 4:30 pm Monday-Friday (some saturdays) Remote No Category Safety and Security

Job Summary and Responsibilities

Dial In Your Career: Switchboard Operator at CHI St. Alexius Health!

Are you a communication superstar with a knack for calm under pressure? CHI St. Alexius Health is seeking an engaging and efficientSwitchboard Operatorto be the vital link for our entire campus and affiliates!

In this fast-paced call center role, you'll be the friendly voice answering the main lines for multiple healthcare facilities. Your stellar communication skills will ensure every call is handled with precision, utilizing our established protocols and a touch of professional grace.

You'll be responsible for:

  • Seamlessly processing a high volume of calls within our network.
  • Mastering our telecommunications guidelines and protocols (scripting, paging, etc.).
  • Navigating challenging calls with good judgment, tact, and diplomacy – always aiming for caller satisfaction.
  • Demonstrating expertise with our systems, even during high-stress situations.
  • Achieving benchmark-setting call handling times.
  • Embodying our "Journey Beyond Excellence" standards.

If you're ready to be at the heart of our communication, apply today and connect with a rewarding career!


Job Requirements

We're looking for someone with:

  • A High School diploma or equivalent (bonus points for post-secondary education in computers, customer service, or medical terminology!).
  • Proven experience in reception, customer service, and proficiency with Microsoft Outlook and Windows.
  • Essential Skills:Stellar attendance, punctuality, strong computer literacy, impeccable telephone etiquette, and fundamental office skills.
  • The ability to remain composed and effective in emergency or stressful situations.
Where You'll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services.  CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.