Supervisor Continuing Care

As the Supervisor, Continuing Care, you will manage daily operations for the assigned department(s), focusing on clinical resource management, transitions of care across the continuum, patient advocacy, best practice in medical and social necessity determination. They are responsible for ensuring efficient, compliant, and quality patient services. Key duties include assigning tasks, resolving minor disputes, optimizing staff productivity and collaboration, and program development and alignment for the Enhanced Care Management (ECM) program across the state of California.

This role involves supporting and coaching staff, contributing to staff evaluations, conducting audits, and leading performance improvement activities. The Supervisor collaborates with Continuing Care leadership, ensures adherence to organizational objectives, and complies with federal, state, and accrediting body regulations. They also facilitate communication with colleagues and customers, manage staff performance, provide training, and assist with hiring and onboarding.

The Supervisor plays a crucial role in streamlining patient transitions, managing high-risk patients, and preparing the department for accreditation surveys. They are expected to identify areas for improvement and implement operational changes while upholding the organization's mission and values.

***This position is remote (with a preference for residents of California or Arizona), with an expectation of 25% travel throughout California.  

Minimum Qualifications:

- 3+ years in a care coordination, case management, quality or other outpatient clinical / operations experience
- Bachelors degree or equivalent experience.
- Ability to manage and work closely with interdisciplinary partners in the management of identified patient populations. Demonstrated ability to oversee a mix of clinical, operational, and business activities related to the team(s).
- Ability to implement specific program goals including high priority project redesign efforts required to improve performance.
- Ability to work in partnership with all applicable internal and external customers who are focused on services to our patients in order to ensure that patients' care along the continuum is seamless. Ability to assess, and report patient status on a periodic basis to all team stakeholders.
- Excellent computer skills and ability to learn new systems.
- Strong organizational (time management) and interpersonal skills.
- Ability to communicate effectively using written and verbal skills.
- Knowledge of information technology to evaluate care effectiveness (care process, outcomes and cost). Knowledge of the content, intent and application of federal and state standards and regulatory requirements as well as accreditation requirements pertaining to matters within designated scope of responsibility.
- Ability to work autonomously within a matrix environment without direct supervision or support. Ability to handle multiple priorities with strong attention to detail.
- Demonstrated ability to set goals either for themselves or others.

Preferred Qualifications:

- Knowledge of/experience with CA Medi-Cal program strong preferred.

- Previous experience with Enhanced Care Management (ECM) program preferred.

- Previous project management experience preferred.

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

One Community. One Mission. One California