Patient Access Clerk

Position Summary:

The Patient Access Clerk position is the first point of contact over the phone for our patients, physicians, patient family members, hospital and vendors by offering customer service, communications and appropriate distribution of phone calls and messages. The Patient Access Clerk may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Access Clerk may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Access Clerk duties also include referrals and authorizations, pre-registration and patient preparation. Dignity Health is committed to excellent patient care and services. We strive to develop cohesive teams where all levels of employees can work together.

Minimum Qualifications:

• High School Diploma or equivalent
• At least one year experience in an outpatient clinc/office setting

• Excellent interpersonal, organizational and customer service skills are essential

• Keyboarding skills to the ability to utilize computer software equipment are required

• Medical terminology, familiarity with CPT and ICD-10 coding

Preferred Qualifications:

• Familiarity with an electronic practice management system preferred

Founded by the Sisters of Mercy, Mercy Hospitals have a history of caring for our community that goes back more than 100 years. We provide a broad range of medical and surgical services including minimally invasive and outpatient options. Our family of services includes the area's only inpatient oncology unit, the Orthopedic, Spine, and Hand Center, Family Birth Center, the Lactation Support Center and retail store, and many others. Mercy Hospital Downtown is a 194-bed facility located in downtown Bakersfield. Mercy Hospital Southwest is a 78-bed facility and the only hospital located in the rapidly growing area west of Highway 99. Mercy Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1910. Learn more here at https://www.dignityhealth.org/central-california/locations/mercy-bakersfield.
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