Skip to main content
Job Search

Job Search

Patient Experience Coach RN

Yavapai Regional Medical Center Prescott, Arizona
Apply

The posted compensation range of $35.28 - $51.16 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-383792 Employment Type Full Time Department Patient Experience Hours/Pay Period 80 Shift Day Weekly Schedule 7:00am-4:00pm Remote No Category Quality / Performance Improvement
Overview

By joining YRMC, you'll be a part of a dynamic and innovative healthcare organization that is committed to making a positive impact on the community.

At Dignity Health living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

Join a company that cares about your well-being.

We're proud to have an Indeed Work Wellbeing Score of 73, which is above average. At Dignity Health, we believe that happy employees lead to a more productive and fulfilling work environment. That's why we offer a comprehensive benefits package to support your physical and mental health, including:

  • Health/Dental/Vision Insurance to keep you and your loved ones healthy.
  • Free Premium Membership to Care.com with preloaded credits for children and dependent adults, making childcare and eldercare easier.
  • Care for Caregivers: Resilience Through Adversity sessions designed to help you build resilience and advance your mental well-being.
  • Flexible spending accounts to allow you to save on qualified healthcare and dependent care expenses.
  • Voluntary Protection including Group Accident, Critical Illness, and Identity Theft insurance for added peace of mind.
  • Employee Assistance Program (EAP) for you and your family, providing confidential counseling and support services.
  • Paid Time Off (PTO) to relax, recharge, and spend time with loved ones.
  • Tuition Assistance to help you invest in your career growth and development.
  • Matching Retirement Programs to ensure your financial security post-retirement.
  • Wellness Programs to promote your physical and mental well-being.

What started as a simple community hospital is today a state-of-the-art healthcare system with two acute care hospitals a network of primary and specialty care clinics outpatient health and wellness centers cardiac diagnostic centers and outpatient medical imaging centers.

As our Patient Experience Coach, you will play a vital role in enhancing the quality of care and overall experience for our patients.Your primary focus will be to empower healthcare staff with the skills, knowledge, and tools necessary to deliver exceptional patient-centered services. You'll work closely with staff to identify opportunities for improvement, implement new initiatives, and foster a culture of excellence.

Apply today and discover why our employees love working here!


Responsibilities
  • provides direction, expertise, leadership, education, and supportive resources to the assigned facilities
  • lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety
  • support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff
  • provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors

Qualifications

Minimum

  • Three years RN experience
  •  Current, valid Arizona or compact RN state license
  •  AHA BLS for Healthcare Provider
  •  Ability to manage one's own schedule and proactively improve the patient experience
  •  Possess strong communication skills and effective interpersonal, professional and leadership capabilities
  • Ability to present information, to a wide variety of audiences, in a formal and informal setting
  •  Effective verbal and written interpersonal and communication skills
  • Ability to utilize PC-based software
  •  Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills
  •  Strong organization and research skills

Preferred

  • BSN
  • Crucial Conversations; Measurevention experience
  • One year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) or more years of experience preferred
Apply

Map this location

Get an idea of what your daily routine can be like.

Click Here >

Join our Talent Community so you can stay connected and be alerted to future opportunities.

Sign Up

No related jobs

No recently viewed jobs

You have no saved Jobs

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.