Job Summary / Purpose

Enhances the patient experience by providing a seamless navigation process from diagnosis through the continuum of care to survivorship by offering individualized assistance to patients, families and caregivers to reduce barriers to care and facilitate timely access to care. Responsible for collaborating with physicians and members of the interdisciplinary teams to triage, coordinate and consistently manage patient care by educating the patient and serving as a point of contact for patients and families. Works with patients and families to answer questions, provide emotional support and resolve any barriers, needs or issues related to the cycle of care. Responsible for serving as the patient's liaison and advocate in interactions with the entire treatment team.

Minimum Qualifications

St. Luke's Health - Memorial Lufkin is dedicated to enhancing your health and well-being. Our facility is a collaboration between St. Luke’s Health and a team of specialized physicians—focused on general and interventional cardiology, sports medicine, and orthopedics, including total joint replacement and spine care. 

Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’llfind when you join one of our non-profit CHI facilities across the nation. You’llfind challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’llcreate healthier, stronger communities. What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. CHI advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CHI!